How to Place an Order?
First, browse our product catalog to select your desired items and click the "Add to Cart" button for each selected product. When you are ready to check out, go to your cart page to verify the product details, purchase quantity, and total order amount. Then click "Proceed to Checkout", fill in the accurate shipping address, select your preferred payment method, and complete the payment to confirm the order.
Is the Payment Process Secure?
Absolutely secure! Our payment system has obtained PCI-DSS (Payment Card Industry Data Security Standard) certification and adopts end-to-end encryption technology. This means your credit card information, billing address, and all payment-related data will be fully protected—you can rest assured that every transaction is 100% secure.
When Will My Order Be Shipped and Delivered?
After your order is confirmed (usually within 12 hours of receiving payment), we will process the order and arrange shipment within 2 business days. The standard delivery time for domestic orders is 3-8 business days; the delivery time for international orders is 5-22 business days, depending on your location and local customs clearance procedures.
Can I Track My Order Shipment?
Yes! As soon as the order is shipped, we will immediately send an exclusive shipment tracking number to your registered email address—you can also find this number in the "Order History" section of your personal account. Enter this number on the carrier's official website (such as UPS or DHL) to check the real-time shipment status of your package, including the estimated delivery date.
How Is Shipping Cost Calculated?
We offer free standard shipping for all orders, with no minimum purchase amount required.
Do I Need to Assemble the Product Myself?
No self-assembly is required. The product comes fully pre-assembled when delivered. You can use it immediately after unboxing, and the whole process takes only about 1 minute, without the need for tools or additional operations.
What Is the Return Policy?
We provide a 30-day return guarantee for all products. If you are not satisfied with the purchased product, you can submit a return request within 30 days of receiving the product. We will cover the return shipping cost. Once we receive the returned product and complete the inspection (it must be in an unused original condition), we will promptly process your refund or exchange.
How to Contact the Customer Service Team?
You can contact our customer service team by sending an email to
zwryu0807@outlook.com. To help us provide assistance more efficiently, please be sure to include your order number (if available) and detailed inquiry content (such as order-related issues, return requests, etc.). Our team will reply to your email within 48 business hours (Monday to Friday, excluding public holidays).
